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Customer Service Representative

Nova Vesta Limited   |  Greater Accra Region

Specialization

Customer Service

Preferred Years of Experience

1 - 3 years

Available Slots

1

Application Deadline

Apr 24, 2018

Job Description

Nova Vesta Limited seeks the services of a Customer Service Representative

 

Job Title: Customer Service Representative

 

Job Location: Accra, Greater Accra

 

Job Description

  • Manage large amounts of incoming and outgoing calls calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Qualification and Requirements

  • A minimum of a WASSCE is required
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
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