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Customer Service Representative

Confidential   |  Greater Accra Region

Salary Range

₵600.00 to ₵800.00 per month


Customer Service

Preferred Years of Experience

1 - 3 years

Available Slots


Application Deadline

Oct 1, 2017

Job Description

A Reputable ICT / Telecommunications Company seeks the services of a Customer Service Representative


Job Title: Customer Service Representative


Job Location: Accra, Greater Accra


Job Description

  • Manage incoming online chats and phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


Qualification and Requirements

  • At least a High School with a Professional Certificate in Customer Service or relevant field
  • Excellent communication and presentation skills
  • Strong computer typing skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritise, and manage time effectively
  • Ability to work shift hours
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