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Recovery Officer

Izwe Loan   |  Greater Accra Region


Banking / Finance / Insurance

Preferred Years of Experience

1 - 3 years

Available Slots


Application Deadline

Oct 19, 2017

Job Description

Izwe Loans Limited seeks the services of a Recovery Officer


Job Title: Recovery Officer


Job Location: Accra, Greater Accra


Branch: Head Office


Start Date: 1st November, 2017


Working Hours: Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities


Job Description

  • To ensure SMS reminders are sent to all clients before loan repayment dates
  • Too call all clients on loan repayment dates to remind them of their obligations 
  • Contact default clients by phone to recover amounts in arrears
  • Periodic client visitation as may be directed by the Head of New Business     
  • Prepare and submit daily arrears report to the Head of New Business
  • To work within the team's target to reduce growth in delinquencies
  • To achieve the agreed target on amount collected, calls etc. for the month and year      
  • To update smart sheet/creditease with all customer details and agreements reached          
  • Effectively resolve issues with angry and upset customers on phone
  • Develop positive rapport with different types of customers over the phone
  • Apply the proper telephone etiquette to collect arrears from different customer situations
  • Apply appropriate actions to effectively control a telephone call
  • Other collections activities that may be assigned to you by the Head of New Business  


Qualification and Requirements

  • Higher National diploma or above
  • Must have at least one(1) year experience in a similar role


Skills / Attributes

  • Hard working and driven
  • Excellent communication skills
  • Excellent knowledge of accounting and tax principles
  • Positive attitude
  • Excellent management skills
  • Accurate and fast worker
  • Good interpersonal skills
  • Neat and organized person
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